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![]() ![]() If your device is connected to your Wireless Gateway using a cable, this will be listed under Ethernet Adapter Local Area Connection. Locate the MAC address in the Physical Address field. Type "ipconfig/all", then select Enter. Photo apps for mac freeLocate the MAC address within View Connection Status. Press Up on the D-Pad from the main screen. Locate the MAC address within System Information. Locate the MAC address within Advanced Settings.What do the different indicators for devices mean? Locate the MAC address within Alternative MAC Address. Select Configure Network and go to Additional Settings. Pdf reader for right to left languages preview macGaming console or video streaming box) could have a better connection. An orange dot indicates when a streaming device (e.g. A green dot indicates the device is currently connected to your home network. You can also manually remove it using the Forget Device function. Once the device is assigned to a profile, all of that profile’s features and settings (scheduled downtime, profile pause, etc.) will apply to the device.How long does an offline device stay listed in the Devices section?If a device disconnects from your home network and does not reconnect, it will remain listed in the Devices section for six months before automatically being removed. Click here for more information on removing and adding devices in the BlueCurve Home app.Why did my iPhone or iPad disappear from my list of devices?If this happens, you should reconnect your device to your in-home WiFi network.Once you have reconnected your device to your home network, you can assign it to a user profile. A crescent moon symbol indicates the device is currently in Bedtime Mode and cannot access your home network.Why isn’t one or more of my profile features (profile pause, scheduled pause, active time limits, parental controls) working on my iPhone or iPad in a profile?When you have a duplicate device, you’ll want to remove the original device from BlueCurve Home, and keep the duplicate device – making sure that the duplicate is named the way you want, and assigned to a user profile, so that all of your profile features work again.Check your profile to see if there are any disconnected iOS devices that should be connected.If you find one, look for a duplicate of this device under Devices, in the Connect tab.If I have a duplicate device, how do I make sure I have only one active device in BlueCurve Home?You will need to remove the original version of the device and leave the newer version. A pause symbol indicates the device is currently paused and cannot access your home network. If the device reconnects to your home network, it will appear as a new device.If the device is individually paused, select the paused device in the Devices section and then Unpause Device.If the device is paused as part of a profile, select that profile, and then Unpause All Devices.If the device is paused by Bedtime Mode, select the profile where the device is assigned, and then Wake Up. It will also permanently delete all historical network activity for this device. This will remove the device from the Devices section and unassign it from the profile it was associated with, if applicable. Select Device Details, and then Forget Device. Select the name of the device either from the Devices section or from the profile where the device is assigned. How can I check my device's connection?Make sure the device is not assigned to a profile that has all devices paused or assigned to a profile that is in Bedtime Mode which pauses WiFi access during scheduled times. You can troubleshoot a connection issue for a specific device by going to the More section and selecting Troubleshoot a Device under Tools.Note: If you have BlueCurve Pods on your account, 'Troubleshoot a Device' is not currently an available feature. Also, the pause function only pauses WiFi access on your home network and does not impact access using cellular data.Note: The pause function does not block connectivity to devices on a local network (e.g., a network printer) it only prevents external connections (e.g., browsing and streaming).I'm having issues connecting to my home WiFi network.
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